Search Results - subject:"Customer Centricity"

Designing a digital tool concept for business-to-business dialogue using a customer-centric approach : case food services

Sarkkinen, Eliisa; Pöyry-Lassila, Päivi - In: European review of service economics and management (2020) 1/9, pp. 17-52

Persistent link: https://www.econbiz.de/10012304803

Organizational impact of digital open innovation in retail banks : managing external and internal pressure

Bertin, Clarice; Schaeffer, Véronique - In: Managing digital open innovation, (pp. 299-324). 2020

Persistent link: https://www.econbiz.de/10012250495

When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation

Habel, Johannes; Kassemeier, Roland; Alavi, Sascha; … - In: Journal of personal selling & sales management : JPSSM 40 (2020) 1, pp. 25-42

Persistent link: https://www.econbiz.de/10012200908

Customer centricity : an empirical analysis in the micro-sized firm

Osakwe, Christian Nedu - In: Journal of strategic marketing 28 (2020) 5, pp. 455-468

Persistent link: https://www.econbiz.de/10012313912

Postmodernism and customer centricity

Mehraramolan, Amirreza - In: Journal of marketing and consumer behaviour in emerging … (2016) 1, pp. 34-41

There are many different explanations of customer centricity, and many people are in support of that concept whereas … many others are against it. Different meanings can be found for customer centricity in literature. Which one could be the … proper and most reliable one? Most of the views on customer centricity are based on foundational philosophical approaches and …

Persistent link: https://www.econbiz.de/10012116491

Visualising customer-centric digital investment performance reports

Kümmerle, Ruth; Wierzbitzki, Marc - In: Journal of digital banking 3 (2019) 4, pp. 346-360

Persistent link: https://www.econbiz.de/10012051288

Digital business development & portfolio : how to develop and manage digital business streams

Grüner, Peter; Schwaferts, Dino; Studer, David; Wild, Simon - In: Digitalisierung und andere Innovationsformen im …, (pp. 115-143). 2019

Persistent link: https://www.econbiz.de/10012212346

Majid Al Futtaim : transforming customer experiences in shopping mall

Jham, Vimi; Waheed, Abdul - In: Asian African journal of economics and econometrics 19 (2019) 1, pp. 17-30

Persistent link: https://www.econbiz.de/10012427375

Train specific services and commuter satisfaction of Delhi Metro : an empirical analysis

Srivastava, Govind Nath; Dash, Manoj Kumar - In: International journal of business excellence 17 (2019) 2, pp. 154-170

Persistent link: https://www.econbiz.de/10011997299

MARKETING’ S CONTINUOUS RISE AND SHINE

PURCAREA, Theodor Valentin - In: Holistic Marketing Management Journal 4 (2014) 3, pp. 06-25

Persistent link: https://www.econbiz.de/10010894417