Search Results - subject:"Customer expectation"

Five-star quality at three-star prices? : opaque booking and hotel service expectations

Huang, Wei-Jue; Chen, Chun-Chu; Lai, Yee Mei - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 833-854

Persistent link: https://www.econbiz.de/10011957272

Top purchase intention priorities of Vietnamese low cost carrier passengers : expectations and satisfaction

Moslehpour, Massoud; Wong, Wing Keung; Lin, Yi Hsin; … - In: Eurasian business review 8 (2018) 4, pp. 371-389

Persistent link: https://www.econbiz.de/10011924995

Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain

Rahimi, Roya; Kozak, Metin - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 40-51

Persistent link: https://www.econbiz.de/10011669947

Airline service failed!

Mena, Miguela - In: International journal of business and economics 16 (2017) 3, pp. 257-262

Persistent link: https://www.econbiz.de/10011973043

Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes

Xu, Xian-Ying; Wu, Shi-Yu; Jing, Hao - In: International journal of services technology and management 23 (2017) 3, pp. 219-236

Persistent link: https://www.econbiz.de/10011844489

Value marketing strategy for after sales service of select white goods using the value gap model : an assessment of consumers in Delhi and Mumbai, India

Rao, Mohan B.; Sivakumar, S. N. V. - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 122-141

Persistent link: https://www.econbiz.de/10011888107

Prioritisation of quality dimensions of after-sales technical services

Başaran, Bülent; Battal, Aslı - In: International journal of productivity and quality … 21 (2017) 2, pp. 245-263

Persistent link: https://www.econbiz.de/10011751189

Customer satisfaction with quality of products of food business

Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Prague economic papers : a bimonthly journal of … 26 (2017) 1, pp. 19-35

Persistent link: https://www.econbiz.de/10011622122

A Gap Analysis on Generation Y Customer Expectations and Perceptions towards Lifestyle Hotels

Hua, Wen; Qu, Hailin - 2011

This study conducts a gap analysis on Generation Y (Gen Y) customer expectation and perception towards lifestyle hotels …. In the result, 11 gaps between Gen Y customer expectation and perceptions on lifestyle hotels are identified. An …

Persistent link: https://www.econbiz.de/10009467993

An empirical analysis of after sales service and customer satisfaction

HUSSAIN, Nazim; BHATTI, Waheed Akbar; JILANI, Azhar - In: Management & Marketing 6 (2011) 4

In today’s ever changing competitive environment, business cannot survive unless they satisfy their customers. The delivery of after sales service by a company is critical in satisfying customer needs and perceptions. In order to have quality after sales service a proper delivery system has to...

Persistent link: https://www.econbiz.de/10009395822