Wen, Ji; Li, Yina; Hou, Pingping - In: Nankai Business Review International 7 (2016) 3, pp. 322-344
moderating effect of locus of control and job autonomy on the relationship between customer mistreatment behavior and … that customer mistreatment behavior has a negative effect on employees’ organizational citizenship behavior. The … relationship between customer mistreatment behavior and employees’ organizational citizenship behavior is partially mediated by …