Search Results - subject:"Customer satisfaction"

New sports stadia for Africa? : the impact of sportscape features on attendance intentions in sub-Saharan African club football

Quansah, Tommy Kweku - In: European Sport management quarterly : ESMQ 24 (2024) 2, pp. 404-427

Persistent link: https://www.econbiz.de/10014564376

Student satisfaction : the role of expectations in mitigating the pain of paying fees

Khan, Jashim; Hemsley-Brown, Jane - In: Journal of marketing for higher education 34 (2024) 1, pp. 178-200

Persistent link: https://www.econbiz.de/10014566955

The impact of supply chain resilience on customer satisfaction and financial performance : a combination of contingency and configuration approaches

Huo, Baofeng; Li, Dan; Gu, Minhao - In: Journal of management science and engineering 9 (2024) 1, pp. 38-52

relationship between supplier resilience and performance (negative for customer satisfaction and positive for financial performance … collected from 206 Chinese manufacturers. The results show that the three SCR dimensions are positively related to customer … satisfaction, whereas customer resilience has no direct contribution to financial performance. Internal resilience moderates the …

Persistent link: https://www.econbiz.de/10014504705

Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives

Sousa, Marisa; Gonçalves, Celina; Biscaia, Rui; … - In: International journal of sports marketing & sponsorship 25 (2024) 1, pp. 18-41

Persistent link: https://www.econbiz.de/10014504784

Dimensions and outcomes of experiential quality in the fitness industry : the case of Turkey

Sevilmiş, Ali; Doğan, Mehmet; Gálvez-Ruiz, Pablo; … - In: International journal of sports marketing & sponsorship 25 (2024) 2, pp. 396-418

Persistent link: https://www.econbiz.de/10014505223

Transforming sport consumption : exploring motivated sport fans innovativeness in the context of AR live sport streaming

Kim, Sungkyung; Manoli, Argyro Elisavet - In: International journal of sports marketing & sponsorship 25 (2024) 2, pp. 444-463

Persistent link: https://www.econbiz.de/10014505232

How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality

Berenguer Contrí, Gloria; Gil Saura, Irene; … - In: Journal of industrial and business economics 51 (2024) 1, pp. 189-209

Persistent link: https://www.econbiz.de/10014512487

Service agent driven co-created caring in chat-based customer service encounters

Heinonen, Johanna; Sthapit, Erose - In: Services marketing quarterly 45 (2024) 1, pp. 1-24

Persistent link: https://www.econbiz.de/10014513536

Precursors and outcomes of satisfaction of fair trade coffee consumers

Mili, Samira; Ferro-Soto, Carlos - In: European journal of management and business economics : … 33 (2024) 2, pp. 195-211

Purpose This paper aims to identify the antecedents and postcedents of customer satisfaction, including utilitarian … value (PV). PV in turn has effects on customer satisfaction and the latter influences loyalty. Conversely, both customer … consequences, in FT coffee consumption contexts. A new integrated theoretical model on customer satisfaction has been provided …

Persistent link: https://www.econbiz.de/10014514040

A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow

Manitz, Michael; Piehl, Marc-Philip - In: Central European journal of operations research 32 (2024) 3, pp. 763-791

Persistent link: https://www.econbiz.de/10014582854