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Search: subject:"Customer-oriented deviance"
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Beziehungsmarketing
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Customer satisfaction
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Customer-oriented deviance
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Dienstleistungsqualität
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Consumer behaviour
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Customer service
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Customer citizenship behaviour
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Encounter satisfaction
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Experimental design
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Fashion
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Frontline service employees
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Mortimer, Gary
2
Boukis, Achilleas
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Fazal-e-Hasan, Syed
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Strebel, Judi
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Wang, Shasha
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Yalkin, Cagri
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Journal of customer behaviour
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Journal of fashion marketing and management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
2
Examining the consequences of
customer-oriented
deviance
in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
3
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
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