Customer responses to employee deviance : a conservation of resources perspective
Year of publication: |
2019
|
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Authors: | Boukis, Achilleas ; Yalkin, Cagri |
Published in: |
Journal of customer behaviour. - Helensburgh : Westburn, ISSN 1475-3928, ZDB-ID 2163005-7. - Vol. 18.2019, 3, p. 191-214
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Subject: | Encounter satisfaction | Customer citizenship behaviour | Customeroriented misbehaviour | Customer-oriented deviance | Experimental design | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Verhalten in Organisationen | Organizational behaviour |
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