Search Results - subject:"Customers'"

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Providing an innovative model for social customer relationship management : meta synthesis approach

Rostamzadeh, Reza; Bakhnoo, Mohammad; Strielkowski, Wadim; … - In: Journal of innovation & knowledge : JIK 9 (2024) 3, pp. 1-17

Social Customer Relationship Management (SCRM) has revolutionized the interaction between companies and customers …

Persistent link: https://www.econbiz.de/10015073951

Preferences of generations of customers in Slovakia in the field of marketing communication and their impact on consumer behaviour

Cagala, Matúš; Babčanová, Dagmar - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-15

company strategies and has a key influence on how customers choose products or services. With the increasing importance of the … generational segmentation of customers, understanding their individual preferences and tendencies in communication becomes an …

Persistent link: https://www.econbiz.de/10015072408

Conceptualizing service ethics for the complexity of modern service interactions

Petros Sebhatu, Samuel; Hamdan, Qusay; Fisk, Raymond P. - In: The service industries journal 44 (2024) 9/10, pp. 766-788

Persistent link: https://www.econbiz.de/10015050120

The impact of social capital on major customer supply chain power

Ullah, G. M. Wali; Cavoli, Tony; Khan, Isma; Abdullah, … - In: Economics letters 238 (2024), pp. 1-5

Persistent link: https://www.econbiz.de/10015075713

The impact of digitalization on customer knowledge management

Camară, Andreea Bianca - In: Management dynamics in the knowledge economy 12 (2024) 1/43, pp. 21-38

Persistent link: https://www.econbiz.de/10014584021

Does administrative monopoly regulation affect cross-regional resource allocation?

Zhao, Yujie; Zhang, Zixuan; Zhang, Boyuan; Sun, Haixia - In: Economics letters 243 (2024), pp. 1-9

sales revenue and rankings of cross-regional customers. Moreover, the positive effects of the FCRS are especially pronounced …

Persistent link: https://www.econbiz.de/10015080468

Other customers' service failure and recovery encounters : a qualitative exploration

Gupta, Niharika; Verma, Harsh V. - In: Asia-Pacific journal of business administration 16 (2024) 1, pp. 148-169

Persistent link: https://www.econbiz.de/10014455620

Strategic management accounting revisited : building on insights from the business model field

Roslender, Robin; Hart, Susan; Nielsen, Christian - In: Journal of accounting & organizational change : JAOC 20 (2024) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10014496353

Analysis of key indicators that affect the expected benefit of customers when using loyalty cards

Končar, Jelena; Marić, Radenko; Vukmirović, Goran - In: Journal of business economics and management 20 (2019) 5, pp. 821-840

customers when using loyalty cards in the purchasing process in the retail sector. As the most important indicators that affect …) countries. The values of indicators for different categories of customers and different markets can be determined based on the …

Persistent link: https://www.econbiz.de/10012175852

The impact of electronic customer relationship management strategies on customer loyalty : a mediated model

Magatef, Sima; Al-Okaily, Manaf; Ashour, Laila; … - In: Journal of open innovation : technology, market, and … 9 (2023) 4, pp. 1-11

This study investigated the impact of electronic customer relationship management (e-CRM) strategies (functional and personal dimensions) on customer loyalty in the Jordanian telecommunication sector. The mediating role of perceived customer relationship quality (cognitive and an emotional...

Persistent link: https://www.econbiz.de/10014506596