Search Results - subject:"Dienstleistungsmanagement"

Gestaltung des Wandels im Dienstleistungsmanagement : Band 1: Innovationsperspektive – Digitalisierungsperspektive – Nachhaltigkeitsperspektive

Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2023

Dieses Buch setzt sich mit der Gestaltung des Wandels im Dienstleistungsmanagement auseinander. Das Thema ist … Aufgaben im Dienstleistungsmanagement verbunden. Komplexe wirtschaftliche, sozial-gesellschaftliche und ökologische Probleme … Universität München. Prof. Dr. Karsten Hadwich ist Inhaber des Lehrstuhls für Dienstleistungsmanagement am Institut für Marketing …

Persistent link: https://www.econbiz.de/10014306619

Gestaltung des Wandels im Dienstleistungsmanagement : Band 2: Kundenperspektive – Anbieterperspektive – Mitarbeiterperspektive

Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2023

Persistent link: https://www.econbiz.de/10014306620

Artificial intelligence in service industries : customers' assessment of service production and resilient service operations

Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416

Persistent link: https://www.econbiz.de/10015053696

Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015070775

Determining directions of service quality management using online review mining with interpretable machine learning

Shin, Jongkyung; Joung, Junegak; Lim, Chiehyeon - In: International journal of hospitality management 118 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015069592

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology

Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129

Persistent link: https://www.econbiz.de/10015081111

Effect of manufacturing service transformation management on technological innovation

Jiang, Suyue; Xuhua, Hu; Li, Shuaimei - In: Journal of innovation & knowledge : JIK 8 (2023) 4, pp. 1-8

The immediate need for servitization and digital technologies like the Internet of Things (IoT), cloud computing and predictive analysis must be addressed in manufacturing industries. This research aims to analyze the impact of manufacturing services transformation management from traditional...

Persistent link: https://www.econbiz.de/10014506563

Issues of e-government services quality in the digital-by-default era : the case of the national e-procurement platform in Czechia

Špaček, David; Špačková, Zuzana - In: Journal of public procurement : JoPP 23 (2023) 1, pp. 1-34

Persistent link: https://www.econbiz.de/10014235077

Towards a lightweight framework for service management evaluation in SMEs

Feversani, Daniela Patricia; Castro Martínez, María … - In: Information systems and e-business management : ISeB 21 (2023) 1, pp. 81-122

Persistent link: https://www.econbiz.de/10014252204

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