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Search: subject:"ESQ"
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Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
11
Kundenzufriedenheit
11
E-commerce
10
Electronic Commerce
10
Consumer behaviour
7
Konsumentenverhalten
7
Online retailing
6
Online-Handel
6
Beziehungsmarketing
5
Relationship marketing
5
e-service quality
5
ESQ
4
e-SQ
4
Bank
3
Mobile communications
3
Mobilkommunikation
3
Structural equation model
3
Strukturgleichungsmodell
3
Website
3
e-service quality (e-SQ)
3
Behavioral intent
2
Disposition to trust
2
E-service quality (ESQ)
2
E-trust
2
Einzelhandel
2
Electronic Banking
2
Electronic banking
2
Factor analysis
2
Faktorenanalyse
2
India
2
Indien
2
Initial e-trust
2
Jordan
2
Jordanien
2
Marketing
2
Retail trade
2
Structural Equation Modelling (SEM)
2
Switching behaviour
2
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Undetermined
9
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Article
17
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14
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14
Conference paper
1
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1
research-article
1
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English
18
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Ahn, Taesoo
2
Ben Naoui, Feten
2
Suh, Young Ik
2
ZAIEM, Imed
2
Agrawal, Vivek
1
Al-nassar, Bilal Ali Yaseen
1
Bhati, Narender Singh
1
Blozis, Shelley
1
Burstein, Miriam Elizabeth
1
Chacko, Dony Peter
1
Cuesta Valiño, Pedro
1
Dash, Manoj Kumar
1
Deepika
1
Grewal, Harpreet Singh
1
Guo, Haiyan
1
Gutiérrez Rodríguez, Pablo
1
Iqbal, Muhammad Zahid
1
Jose, Ajay
1
Kumar, Anil
1
Malik, Shahab Alam
1
Malik, Shujah Alam
1
Mathew, Sonia
1
Mishra, Amar Kumar
1
Mishra, Manit
1
Nasim, Kanwal
1
Nawafleh, Sahem
1
Pedersen, Paul M
1
Pedersen, Paul M.
1
Rajak, Binod Kumar
1
Rejikumar G.
1
Seth, Dinesh
1
Seth, Nitin
1
Shi, Yuhan
1
Singh, Shashank Vikram Pratap
1
Sumanjeet Singh
1
Thomas, Ajith K.
1
Tilottama Singh
1
Tripathi, Vikas
1
Upadhyay, Rajesh Kumar
1
Villarreal, Ricardo
1
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International journal of business information systems : IJBIS
2
Electronic commerce research
1
International Journal of Sports Marketing and Sponsorship
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of learning and intellectual capital
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services, economics and management
1
International journal of sports marketing & sponsorship
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of retailing and consumer services
1
Psychology & marketing
1
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ECONIS (ZBW)
14
BASE
2
USB Cologne (EcoSocSci)
1
Other ZBW resources
1
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
The relationship between emotional quotient and spiritual quotient affecting managerial efficiency of employees in organisations
Tilottama Singh
;
Upadhyay, Rajesh Kumar
;
Mishra, Amar Kumar
- In:
International journal of learning and intellectual capital
19
(
2022
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10012696003
Saved in:
3
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
A PLS-SEM approach to understanding
e-SQ
, e-satisfaction and e-loyalty for fashion e-retailers in Spain
Gutiérrez Rodríguez, Pablo
;
Villarreal, Ricardo
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305227
Saved in:
6
Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach
Bhati, Narender Singh
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
Saved in:
7
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
8
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
9
For Indian online shoppers, have saying and doing parted ways?
Mishra, Manit
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 5-19
Persistent link: https://www.econbiz.de/10011970166
Saved in:
10
The impact of eGovernment program progress on the level of achievement of public e-services : a field study in the Jordanian public sector
Nawafleh, Sahem
- In:
International journal of electronic business
14
(
2018
)
1
,
pp. 63-84
Persistent link: https://www.econbiz.de/10011891019
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