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Search: subject:"Electronic Customer Relationship Management (ECRM)"
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Beziehungsmarketing
3
E-commerce
3
Electronic Commerce
3
Relationship marketing
3
Electronic customer relationship management (eCRM)
2
Business Process
1
Business process management
1
Cluster analysis
1
Clusteranalyse
1
Customer satisfaction
1
Dienstleistungsqualität
1
E-Commerce
1
Electronic Customer Relationship Management (ECRM)
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Enterprise architecture
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Ethics
1
Firm performance
1
Innovation diffusion
1
Innovationsdiffusion
1
KMU
1
Knowledge
1
Kundenzufriedenheit
1
Management information system
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Management-Informationssystem
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Online retailing
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Online-Handel
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Preismanagement
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Price
1
Pricing strategy
1
Prozessmanagement
1
SME
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Service quality
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Service-Oriented Architecture (SOA)
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Small and Medium Enterprises (SMEs)
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Southeastern Europe
1
Südosteuropa
1
Tourism industry
1
Tourismuswirtschaft
1
Unfairness
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Unternehmensarchitektur
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Adjaison, Geoffrey Kwasi
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Amoako, George Kofi
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Asamoah, Fredrick Kwame
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Bang, Nguyen
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Chen, Cheng-Hao Steve
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Chen, Qing-yi
1
Debić, Marina
1
Han, Sung Ho
1
Kumi, Desmond Kwadjo
1
Li, Fei
1
Melović, Boban
1
Očovaj, Sanja Batić
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Rondović, Biljana
1
Veljkovic, Slavica Mitrovic
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Yu, Xiaoyu
1
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IEEE transactions on engineering management : EM
1
Information technology and management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
New business opportunities in the growing e-tourism industry
1
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ECONIS (ZBW)
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Electronic customer relationship management assimilation in Southeastern European companies : cluster analysis
Melović, Boban
;
Rondović, Biljana
;
Veljkovic, Slavica …
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
4
,
pp. 1081-1100
Persistent link: https://www.econbiz.de/10013352688
Saved in:
2
Using MIS for strategic planning and management control in tourism industries
Amoako, George Kofi
;
Adjaison, Geoffrey Kwasi
;
Kumi, …
- In:
New business opportunities in the growing e-tourism industry
,
(pp. 20-42)
.
2015
Persistent link: https://www.econbiz.de/10011391724
Saved in:
3
Electronic CRM and perceptions of unfairness
Yu, Xiaoyu
;
Bang, Nguyen
;
Han, Sung Ho
;
Chen, Cheng-Hao …
- In:
Information technology and management
16
(
2015
)
4
,
pp. 351-362
Persistent link: https://www.econbiz.de/10011398874
Saved in:
4
IT-supported business performance and e-commerce application in SMEs
Chen, Qing-yi
;
Zhang, Ning
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
2
,
pp. 41-52
Persistent link: https://www.econbiz.de/10010187141
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