Karl, Katherine; Peluchette, Joy Van Eck; Hall, Leda … - In: Employee Relations 38 (2016) 2, pp. 163-181
. Because much of the existing employee appearance research has been conducted in the USA, the purpose of this paper is to … examine employee beliefs regarding the impact of unconventional employee appearance on customer perceptions of service quality … reported how they thought eight employee appearance factors (tattoos, facial piercings, unconventional hair color …