Jung, Hyo Sun; Yoon, Hye Hyun - In: International Journal of Contemporary Hospitality Management 28 (2016) 8, pp. 1649-1675
Purpose The purpose of this study is to examine the effects of hospitality employees’ emotional intelligence (EI) on their stress-coping styles and job satisfaction. Design/methodology/approach The sample consisted of 366 food and beverage employees in the Korean hospitality industry. The...