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Search: subject:"FLE service delivery performance"
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Arbeitszufriedenheit
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Dienstleistungsqualität
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Employee retention
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FLE service delivery performance
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Job satisfaction
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Mitarbeiterbindung
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Service quality
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Shared values
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affective organizational commitment
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conservation of resources theory
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emotional exhaustion
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job satisfaction
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perceived organizational support
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Lages, Cristiana R.
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Malhotra, Neeru
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Piercy, Nigel
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Simões, Cláudia
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International journal of human resource management
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Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees
Lages, Cristiana R.
;
Piercy, Nigel
;
Malhotra, Neeru
; …
- In:
International journal of human resource management
31
(
2020
)
21
,
pp. 2737-2760
Persistent link: https://www.econbiz.de/10012414594
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