Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees
Year of publication: |
2020
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Authors: | Lages, Cristiana R. ; Piercy, Nigel ; Malhotra, Neeru ; Simões, Cláudia |
Published in: |
International journal of human resource management. - London [u.a.] : Taylor & Francis, ISSN 1466-4399, ZDB-ID 2032106-5. - Vol. 31.2020, 21, p. 2737-2760
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Subject: | affective organizational commitment | conservation of resources theory | emotional exhaustion | FLE service delivery performance | job satisfaction | perceived organizational support | Shared values | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality |
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