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Search: subject:"Frontline employees"
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Frontline employees
86
frontline employees
55
Customer service
49
Kundenservice
49
Relationship marketing
45
Beziehungsmarketing
44
Dienstleistungsqualität
44
Service quality
44
Job satisfaction
42
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
40
Arbeitskräfte
36
Workforce
36
Arbeitsverhalten
32
Work behaviour
32
Customer satisfaction
31
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
20
Mitarbeiterbindung
20
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
15
Tourismusberufe
15
Einzelhandel
13
Retail trade
13
Führungsstil
11
Hotel industry
11
Leadership style
11
Hotellerie
10
Job performance
10
Arbeitsleistung
9
Creativity
9
Hospitality industry
9
Innovation
9
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Undetermined
127
Free
16
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Article
161
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1
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Article in journal
131
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research-article
19
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2
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English
160
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7
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Groth, Markus
5
Aladwan, Khaled
4
Babakus, Emin
4
Fish, Alan
4
Yavas, Ugur
4
Bhanugopan, Ramudu
3
Black, William C.
3
Coelho, Filipe
3
Daskin, Mustafa
3
Folse, Judith Anne Garretson
3
Hartline, Michael D.
3
Jha, Sumi
3
Karatepe, Osman M.
3
Miao, Li
3
Patterson, Paul G.
3
Agnihotri, Raj
2
Ali, Fouzia Hadi
2
Barnes, Donald C.
2
Bharwani, Sonia
2
Bock, Dora Elizabeth
2
Borgh, Michel van der
2
Boukis, Achilleas
2
Brady, Michael K.
2
Buranapin, Siriwut
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Fu, Xiaoxiao
2
Gabler, Colin B.
2
Garrelfs, Christopher
2
Gaur, Sanjaya Singh
2
Gouthier, Matthias H. J.
2
Guchait, Priyanko
2
Gutierrez, Leopoldo
2
Hennig-Thurau, Thorsten
2
Herjanto, Halimin
2
Huang, Zhuowei
2
Iyer, Rajesh
2
Jauhari, Vinnie
2
Johlke, Mark C.
2
Jong, Ad de
2
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Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia
1
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Journal of service research
12
International journal of hospitality management
11
Journal of business research : JBR
9
Journal of service research : JSR
9
Journal of retailing
6
International Journal of Contemporary Hospitality Management
5
Journal of retailing and consumer services
5
International journal of contemporary hospitality management
4
Journal of Services Marketing
4
The journal of services marketing
4
International Journal of Bank Marketing
3
Journal of service management
3
Tourism management perspectives : TMP
3
International journal of bank marketing
2
International journal of retail and distribution management
2
Journal of Business Research
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management studies : JMS
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Personnel review
2
Psychology & marketing
2
The service industries journal
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Academia : revista Latinoamericana de administración
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Creativity and Innovation Management
1
Creativity and innovation management
1
Employee Relations
1
Employee relations
1
European Journal of Marketing
1
European business review
1
European journal of marketing : EJM
1
European management journal
1
Frontiers of business research in China : selected publications from Chinese universities
1
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ECONIS (ZBW)
135
Other ZBW resources
22
RePEc
5
EconStor
3
BASE
2
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11
Unethical customer behaviour : causes and consequences
Mayr, Kathrin
;
Schwendtner, Teresa
;
Teller, Christoph
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 200-224
Persistent link: https://www.econbiz.de/10013552657
Saved in:
12
Behind the stigma shield :
frontline
employees
' emotional response to organizational event stigma at work and at home
Frandsen, Sanne
;
Morsing, Mette
- In:
Journal of management studies : JMS
59
(
2022
)
8
,
pp. 1987-2023
Persistent link: https://www.econbiz.de/10013465816
Saved in:
13
Is your working life good? : alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality
frontline
employees
Chen, Kaung-Hwa
;
Ye, Ying
- In:
Tourism review
79
(
2024
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10014511884
Saved in:
14
Exploring the interplay between
frontline
employees
' humour styles in service encounters
Oliveira, Eduardo
- In:
Journal of marketing management : JMM ; journal of the …
40
(
2024
)
1/2
,
pp. 129-150
Persistent link: https://www.econbiz.de/10014549727
Saved in:
15
Relational co-ordination and stigma at work : how
frontline
employees
compensate for failures in public health systems
George, Gerard
;
Chaturvedi, Sankalp
;
Corbishley, Christopher
- In:
Journal of management studies : JMS
61
(
2024
)
3
,
pp. 752-784
Persistent link: https://www.econbiz.de/10014543410
Saved in:
16
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
17
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
18
Engaging employees in value cocreation : interplay among firm, employee, and supervisor
Muhammad Amin
;
Chan, Kimmy Wa
;
Shamim, Amjad
;
Zulkipli …
- In:
The service industries journal
44
(
2024
)
7/8
,
pp. 592-619
Persistent link: https://www.econbiz.de/10014551115
Saved in:
19
Co-working with robotic and automation technologies : technology anxiety of frontline workers in organisations
Bhattacharyya, Som Sekhar
- In:
Journal of science and technology policy management : JSTPM
15
(
2024
)
5
,
pp. 926-947
Persistent link: https://www.econbiz.de/10015055798
Saved in:
20
Peers' unethical behavior and employees' discretionary behavior : role of employees' duty orientation
Gupta, Bindu
;
Bhardwaj, Shikha
;
Srivastava, Shalini
; …
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015070752
Saved in:
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