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  • Search: subject:"Frontline employees"
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Year of publication
Subject
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Frontline employees 86 Salespeople 78 Verkaufspersonal 78 Dienstleistungsqualität 63 Service quality 63 frontline employees 55 Arbeitskräfte 53 Job satisfaction 53 Workforce 53 Arbeitsverhalten 51 Arbeitszufriedenheit 51 Work behaviour 51 Relationship marketing 49 Beziehungsmarketing 48 Customer service 35 Kundenservice 35 Leistungsmotivation 31 Work motivation 31 Customer satisfaction 30 Kundenzufriedenheit 29 Dienstleistungssektor 26 Service industry 26 Consumer behaviour 24 Employee retention 24 Konsumentenverhalten 24 Mitarbeiterbindung 24 Emotion 23 Hospitality industry 16 Organizational behaviour 16 Verhalten in Organisationen 16 Gastgewerbe 15 Job performance 15 Arbeitsleistung 14 Hotel industry 14 Einzelhandel 13 Hotellerie 13 Retail trade 13 Führungsstil 11 Leadership style 11 Personality psychology 11
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Online availability
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Undetermined 127 Free 16
Type of publication
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Article 161 Book / Working Paper 5 Journal 1
Type of publication (narrower categories)
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Article in journal 131 Aufsatz in Zeitschrift 131 research-article 19 Article 3 Hochschulschrift 3 Graue Literatur 2 Non-commercial literature 2 conceptual-paper 2 Aufsatz im Buch 1 Book section 1 Thesis 1 non-article 1
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Language
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English 160 Undetermined 7
Author
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Groth, Markus 5 Aladwan, Khaled 4 Babakus, Emin 4 Fish, Alan 4 Yavas, Ugur 4 Bhanugopan, Ramudu 3 Black, William C. 3 Coelho, Filipe 3 Daskin, Mustafa 3 Folse, Judith Anne Garretson 3 Hartline, Michael D. 3 Jha, Sumi 3 Karatepe, Osman M. 3 Miao, Li 3 Patterson, Paul G. 3 Agnihotri, Raj 2 Ali, Fouzia Hadi 2 Barnes, Donald C. 2 Bharwani, Sonia 2 Bock, Dora Elizabeth 2 Borgh, Michel van der 2 Boukis, Achilleas 2 Brady, Michael K. 2 Buranapin, Siriwut 2 Christ-Brendemühl, Sonja 2 Collier, Joel E. 2 Fu, Xiaoxiao 2 Gabler, Colin B. 2 Garrelfs, Christopher 2 Gaur, Sanjaya Singh 2 Gouthier, Matthias H. J. 2 Guchait, Priyanko 2 Gutierrez, Leopoldo 2 Hennig-Thurau, Thorsten 2 Herjanto, Halimin 2 Huang, Zhuowei 2 Iyer, Rajesh 2 Jauhari, Vinnie 2 Johlke, Mark C. 2 Jong, Ad de 2
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Institution
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Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia 1
Published in...
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Journal of service research 12 International journal of hospitality management 11 Journal of business research : JBR 9 Journal of service research : JSR 9 Journal of retailing 6 International Journal of Contemporary Hospitality Management 5 Journal of retailing and consumer services 5 International journal of contemporary hospitality management 4 Journal of Services Marketing 4 The journal of services marketing 4 International Journal of Bank Marketing 3 Journal of service management 3 Tourism management perspectives : TMP 3 International journal of bank marketing 2 International journal of retail and distribution management 2 Journal of Business Research 2 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 2 Journal of management studies : JMS 2 Journal of marketing 2 Journal of service theory and practice : JSTP 2 Journal of the Academy of Marketing Science 2 Personnel review 2 Psychology & marketing 2 The service industries journal 2 Tourism management : research, policies, practice 2 A Research Agenda for Service Marketing 1 Academia : revista Latinoamericana de administración 1 Asia Pacific Journal of Marketing and Logistics 1 Asia Pacific journal of marketing and logistics 1 Asia-Pacific Journal of Business Administration 1 Asia-Pacific journal of business administration 1 Creativity and Innovation Management 1 Creativity and innovation management 1 Employee Relations 1 Employee relations 1 European Journal of Marketing 1 European business review 1 European journal of marketing : EJM 1 European management journal 1 Frontiers of business research in China : selected publications from Chinese universities 1
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Source
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ECONIS (ZBW) 135 Other ZBW resources 22 RePEc 5 EconStor 3 BASE 2
Showing 31 - 40 of 167
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A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young; Zablah, Alex R.; Noble, Stephanie M. - In: Journal of retailing 99 (2023) 3, pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
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Frontline employees'
Gillson, Stephanie T.; Beatty, Sharon E.; Northington, … - In: Journal of service theory and practice 33 (2023) 6, pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
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The link between supervisor support, servicing efficacy and job satisfaction among frontline hotel employees : an investigation in Turkey
Öksüz, Merve; Tosyalı, Hikmet; Tosyali, Furkan - In: Personnel review 52 (2023) 7, pp. 1773-1790
Persistent link: https://www.econbiz.de/10014381278
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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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Frontline employees' performance in the financial services industry : the significance of trust, empathy and consumer orientation
Raza, Basharat; Onge, Sylvie St.; Ali, Muhammad - In: International journal of bank marketing 41 (2023) 3, pp. 527-549
Persistent link: https://www.econbiz.de/10014267103
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Putting the customer at the center : does store managers' ethical leadership make a difference in authentic customer orientation?
Ruiz-Palomino, Pablo; Linuesa-Langreo, Jorge; … - In: Academia : revista Latinoamericana de administración 36 (2023) 2, pp. 269-288
Persistent link: https://www.econbiz.de/10014305916
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Experiences from the international frontlines : an exploration of the perceptions of airport employees during the COVID-19 pandemic
Tuchen, Stefan; Nazemi, Mohsen; Ghelfi-Waechter, Signe Maria - In: Journal of air transport management 109 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014283382
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Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid; Bagherzadeh, Ramin; Bhattarai, Ashok - In: Journal of service research 26 (2023) 4, pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
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Frontline employees' turnover intentions in tourism and hospitality sectors : a systematic literature review and research agenda
Nguyen Cau Ngoc; Giang Hoang; Luu Trong Tuan - In: Tourism management perspectives : TMP 49 (2023), pp. 1-24
Persistent link: https://www.econbiz.de/10014554181
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Environmental orientation on the frontline : a boundary-spanning perspective for supply chain management
Gabler, Colin B.; Landers, V. Myles; Agnihotri, Raj; … - In: Journal of business logistics 44 (2023) 3, pp. 369-386
Persistent link: https://www.econbiz.de/10014343151
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