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Search: subject:"Frontline employees"
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Frontline employees
86
frontline employees
55
Customer service
49
Kundenservice
49
Relationship marketing
45
Beziehungsmarketing
44
Dienstleistungsqualität
44
Service quality
44
Job satisfaction
42
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
40
Arbeitskräfte
36
Workforce
36
Arbeitsverhalten
32
Work behaviour
32
Customer satisfaction
31
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
20
Mitarbeiterbindung
20
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
15
Tourismusberufe
15
Einzelhandel
13
Retail trade
13
Führungsstil
11
Hotel industry
11
Leadership style
11
Hotellerie
10
Job performance
10
Arbeitsleistung
9
Creativity
9
Hospitality industry
9
Innovation
9
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Undetermined
127
Free
16
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Article
161
Book / Working Paper
5
Journal
1
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Article in journal
131
Aufsatz in Zeitschrift
131
research-article
19
Article
3
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3
Graue Literatur
2
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conceptual-paper
2
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English
160
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7
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Groth, Markus
5
Aladwan, Khaled
4
Babakus, Emin
4
Fish, Alan
4
Yavas, Ugur
4
Bhanugopan, Ramudu
3
Black, William C.
3
Coelho, Filipe
3
Daskin, Mustafa
3
Folse, Judith Anne Garretson
3
Hartline, Michael D.
3
Jha, Sumi
3
Karatepe, Osman M.
3
Miao, Li
3
Patterson, Paul G.
3
Agnihotri, Raj
2
Ali, Fouzia Hadi
2
Barnes, Donald C.
2
Bharwani, Sonia
2
Bock, Dora Elizabeth
2
Borgh, Michel van der
2
Boukis, Achilleas
2
Brady, Michael K.
2
Buranapin, Siriwut
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Fu, Xiaoxiao
2
Gabler, Colin B.
2
Garrelfs, Christopher
2
Gaur, Sanjaya Singh
2
Gouthier, Matthias H. J.
2
Guchait, Priyanko
2
Gutierrez, Leopoldo
2
Hennig-Thurau, Thorsten
2
Herjanto, Halimin
2
Huang, Zhuowei
2
Iyer, Rajesh
2
Jauhari, Vinnie
2
Johlke, Mark C.
2
Jong, Ad de
2
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Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia
1
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Journal of service research
12
International journal of hospitality management
11
Journal of business research : JBR
9
Journal of service research : JSR
9
Journal of retailing
6
International Journal of Contemporary Hospitality Management
5
Journal of retailing and consumer services
5
International journal of contemporary hospitality management
4
Journal of Services Marketing
4
The journal of services marketing
4
International Journal of Bank Marketing
3
Journal of service management
3
Tourism management perspectives : TMP
3
International journal of bank marketing
2
International journal of retail and distribution management
2
Journal of Business Research
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management studies : JMS
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Personnel review
2
Psychology & marketing
2
The service industries journal
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Academia : revista Latinoamericana de administración
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Creativity and Innovation Management
1
Creativity and innovation management
1
Employee Relations
1
Employee relations
1
European Journal of Marketing
1
European business review
1
European journal of marketing : EJM
1
European management journal
1
Frontiers of business research in China : selected publications from Chinese universities
1
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ECONIS (ZBW)
135
Other ZBW resources
22
RePEc
5
EconStor
3
BASE
2
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51
Exploring customer stewardship behaviors in service firms
Boateng, Henry
;
Amenuvor, Fortune Edem
;
Adam, Diyawu Rahman
- In:
European business review
34
(
2022
)
4
,
pp. 541-555
Persistent link: https://www.econbiz.de/10013412236
Saved in:
52
Extra-role service under pressure in the hospitality industry : the role of mindfulness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013494151
Saved in:
53
Within sniffing distance : impact of ambient scent and physical distancing on consumer comfort with
frontline
employees
Ardelet, Caroline
;
Peyrelongue, Bénédicte de
; …
- In:
Journal of personal selling & sales management : JPSSM
42
(
2022
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10013361689
Saved in:
54
Reviving employees' essence of hospitality through spiritual wellbeing, spiritual leadership, and emotional intelligence
Bayighomog, Steven W.
;
Arasli, Hüseyin
- In:
Tourism management : research, policies, practice
89
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013325949
Saved in:
55
The role of creative self-efficacy and intrinsic motivation in delighting customers: The mediating role of positive psychological capital
Ali, Fouzia Hadi
;
Qazi, Aban Abid
- In:
Pakistan Journal of Commerce and Social Sciences (PJCSS)
12
(
2018
)
1
,
pp. 78-93
examines
frontline
employees
' perceptions to perform delightful services by highlighting the effect of creative self …
Persistent link: https://www.econbiz.de/10011938594
Saved in:
56
The role of creative self-efficacy and intrinsic motivation in delighting customers : the mediating role of positive psychological capital
Ali, Fouzia Hadi
;
Qazi, Aban Abid
- In:
Pakistan journal of commerce and social sciences
12
(
2018
)
1
,
pp. 78-93
examines
frontline
employees
' perceptions to perform delightful services by highlighting the effect of creative self …
Persistent link: https://www.econbiz.de/10011934056
Saved in:
57
Unveiling front-line employees' brand construal types during corporate brand promise delivery : a multi-study analysis
Boukis, Achilleas
;
Khanyapuss Punjaisri
;
Balmer, John M.T.
- In:
Journal of business research : JBR
131
(
2021
),
pp. 673-685
Persistent link: https://www.econbiz.de/10012545101
Saved in:
58
Laying a ghost to rest? : the role of employee involvement in the selection of performance goals
Petersen, Niels Bjørn Grund
- In:
Public performance & management review
44
(
2021
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10012516037
Saved in:
59
Structuring a training-oriented high performance work system : a systematic review on
frontline
employees
in the service sector
Mathias, Maria Augusta Siqueira
;
Fu, Na
;
Oliveira, …
- In:
Human resource development review
20
(
2021
)
4
,
pp. 399-435
Persistent link: https://www.econbiz.de/10012660551
Saved in:
60
Control mechanisms, management orientations, and the creativity of service employees : symmetric and asymmetric modeling
Coelho, Filipe
;
Evanschitzky, Heiner
;
Sousa, Carlos M. P.
; …
- In:
Journal of business research : JBR
132
(
2021
),
pp. 753-764
Persistent link: https://www.econbiz.de/10012581659
Saved in:
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