Silva, Sónia Duarte; Fonseca, Ana - In: International Journal of Quality & Reliability Management 34 (2017) 2, pp. 251-264
Purpose The purpose of this paper is to apply quality management tools and practices in the design of an integrated accreditation model for Local Health Trusts, in order to contribute to the sustainability of the Portuguese Primary HealthCare Service. Following the guidelines of the Portuguese...