Kumar, Anil; Dash, Manoj Kumar - In: International Journal of Strategic Decision Sciences (IJSDS) 8 (2017) 1, pp. 27-45
Online reputation management (ORM) is a significant and proactive tool that can reinforce the credibility of the service provider. Literature existing today on this topic has rarely reported on the causal modeling analysis from an ORM perspective. Therefore, the objective of this paper is to...