Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business Research 13 (2020) 3, pp. 1145-1167
due to the inseparability of service processes, which describes the necessity for a customer to consume a service the … moment which a service provider produces it. Since existing research has failed to examine inseparability as a predictor of … service digitalization, this study aims to explore whether inseparability hinders the digitalization of service processes and …