Purpose The purpose of this paper is to longitudinally assess the technical efficiency and productivity, considering investment projects and technological change, in a second-generation petrochemical company. Design/methodology/approach The study uses data envelopment analysis (DEA) together...

<Para ID="Par1">This article is divided into two parts. In the first part, we review and study the properties of single-stage cross-sectional and time series benchmarking procedures that have been proposed in the literature in the context of small area estimation. We compare cross-sectional and time series...</para>

The paper is devoted to the development of important elements of the system of enterprise performance management. Author proposes to divide the entire staff of the enterprise into the three categories: main production personnel; subsidiary workers and engineering personnel; managers, clerks and...

A recognition that pockets of business and process excellence existed alongside mediocrity led Texas Instruments to establish a Best Practice Sharing programme under the direction of the Office of Best Practices. The Office of Best Practices, launched in 1994, is a dedicated unit which helps...