Search Results - subject:"Interpersonal skills training"

Hills, Jan - In: Human Resource Management International Digest 15 (2007) 7, pp. 35-38

Purpose – The purpose of this paper is to advance the view that being able fully to understand the perspective of a client is one of the key skills of successful HR people. Design/methodology/approach – Reveals that the most successful HR people are able to look at situations from the...

Persistent link: https://www.econbiz.de/10014752281

Personal and interpersonal skills: The process of prescribing definitions in an accounting degree

Whitefield, Despina; Kloot, Louise - In: Asian Review of Accounting 14 (2006) July, pp. 101-121

Purpose – The definition of individual generic skills is problematic, despite the pressure for the development of such skills during accounting degrees coming from government and employers. This study aims to present definitions to allow academics to establish a point of reference when...

Persistent link: https://www.econbiz.de/10008466098

Personal and interpersonal skills

Whitefield, Despina; Kloot, Louise - In: Asian Review of Accounting 14 (2006) 1/2, pp. 101-121

Persistent link: https://www.econbiz.de/10014675785

Interpersonal Skills at Work (2nd ed.)

Currant, Neil - In: Industrial and Commercial Training 35 (2003) 4, pp. 171-171

Persistent link: https://www.econbiz.de/10014757618

Developing interpersonal intelligence in the workplace

Silberman, Mel - In: Industrial and Commercial Training 33 (2001) 7, pp. 266-270

All your employees need to be people‐smart. No matter what someone’s function is, everyone in today’s workforce is in the people business!It used to be said that some people were in the business of working with people and some of us were in the business of working with facts, figures, and...

Persistent link: https://www.econbiz.de/10014757151

Prior work experience and socialization experiences of college graduates

Anakwe, Uzoamaka P.; Greenhaus, Jeffrey H. - In: International Journal of Manpower 21 (2000) 2, pp. 95-111

This article was developed from the premise that prior work experience provides students with a competitive advantage in the job market since this experience is looked upon favorably by recruiters of college graduates for entry level positions. The article focuses on the characteristics of prior...

Persistent link: https://www.econbiz.de/10014782970

Different skills and knowledge for different times: training in an Australian retail bank

Sappey, Richard B.; Sappey, Jennifer - In: Employee Relations 21 (1999) 6, pp. 577-589

This article explores the relationship between an Australian financial institution’s training programme and its commercial fortunes, in particular its mix of technical skills and social skills training. In this industry, price and product differentiation are limited, and customer service is...

Persistent link: https://www.econbiz.de/10014731648

Dialogue at Work

In: Leadership & Organization Development Journal 20 (1999) 4

Persistent link: https://www.econbiz.de/10014924021

Interpersonal skills training for quality service interactions

Garavan, Thomas N. - In: Industrial and Commercial Training 29 (1997) 3, pp. 70-77

Achieving improvements in customer service is now recognized as a major challenge facing manufacturing and service industries throughout the world. This challenge is particularly pertinent to the tourism and hospitality sector. Notions of quality in the tourism and hospitality sector have...

Persistent link: https://www.econbiz.de/10014755891

Predicting immediate and longer‐term transfer of training

Axtell, Carolyn M.; Maitlis, Sally; Yearta, Shawn K. - In: Personnel Review 26 (1997) 3, pp. 201-213

interpersonal skills training to the workplace. Demonstrates the ongoing role of trainee motivation in the immediate and longer term …

Persistent link: https://www.econbiz.de/10014974459