Edgar, Fiona; Geare, Alan; O'Kane, Paula - In: Employee Relations 37 (2015) 4, pp. 487-503
Purpose – The purpose of this paper is to investigate, from the perspective of knowledge workers (KWs), the factors which underpin worker performance. Although a broad array of factors is examined, the role played by the front-line manager (FLM) appears pre-eminent. Design/methodology/approach...