Kini, Archana Nayak; Savitha, Basri; Hawaldar, Iqbal Thonse - In: Journal of open innovation : technology, market, and … 10 (2024) 1, pp. 1-9
) on loyalty are less understood. This article will examine how relationship quality and consumer predispositions (self …-concept, brand communal focus) affect loyalty, with customer engagement behaviour and self-brand connection acting as mediating … apps in the Indian state of Karnataka. The main findings indicate that self-concept does not generate loyalty by itself but …