Hannah, David; Parent, Michael; Pitt, Leyland; Berthon, … - In: Business Horizons 57 (2014) 1, pp. 49-59
organizational studies, psychology, and marketing to develop a typology of secrets that reflects their marketing value and their … knowledge value. Marketing secrets can have value to the firm (strategic value), to the customer (marketing value), or to both … strategic value, as well as high marketing value; (2) mythical secrets mean little to the firm but a lot to the customer; (3 …