Ding, Ying; Keh, Hean Tat - In: Journal of Services Marketing 30 (2016) 1, pp. 16-28
with a utilitarian goal tend to prefer standardized services. These effects are moderated by their need for uniqueness … consumers’ characteristics, particularly their consumption goals and their need for uniqueness. If the customers focus on … a function of their consumption goal and need for uniqueness. Thus, the present findings refine the current …