Search Results - subject:"Online hotel review"

Studying the relationship between human resources practices, employee motivation, and online hotel reviews : an empirical approach to the hospitality industry

Meira, Jessica Vieira de Souza; Hancer, Murat; Anjos, … - In: Tourism and hospitality research : THR 22 (2022) 2, pp. 196-208

frontline employees and human resources managers from hotels located in Brazil and England. Quantitative online hotel review … was used to examine the data collected. Employee intrinsic motivation negatively influenced online hotel review ratings …. The online hotel review overall ratings were positively affected by extrinsic motivation. Likewise, human resources …

Persistent link: https://www.econbiz.de/10013257509

Assessing the effects of user-generated photos on hotel guests’ price, service quality, overall image perceptions and booking intention

An, Qingxiang; Ozturk, Ahmet Bulent - In: Journal of Hospitality and Tourism Technology 13 (2022) 4, pp. 608-625

travelers who used an online hotel review site to book a hotel at least once in the past 12 months. An independent sample t …

Persistent link: https://www.econbiz.de/10014874151

Managing customer reviews for value co-creation : an empowerment theory perspective

Shin, Hakseung; Perdue, Richard R.; Pandelaere, Mario - In: Journal of travel research : a quarterly publication of … 59 (2020) 5, pp. 792-810

Persistent link: https://www.econbiz.de/10012215793

Exploring the comparative importance of online hotel reviews' heuristic attributes in review helpfulness : a conjoint analysis approach

Yang, Sung-Byung; Shin, Seung-Hun; Joun, Youhee; Koo, Chulmo - In: Journal of travel and tourism marketing 34 (2017) 7, pp. 963-985

Persistent link: https://www.econbiz.de/10011757752

The effect of user-controllable filters on the prediction of online hotel reviews

Hu, Ya-Han; Chen, Kuanchin; Lee, Pei-Ju - In: Information & management : the internat. journal of … 54 (2017) 6, pp. 728-744

Persistent link: https://www.econbiz.de/10011748599

Analysis of satisfiers and dissatisfiers in online hotel reviews on social media

Kim, Bona; Kim, Seongseop; Heo, Cindy Yoonjoung - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1915-1936

Persistent link: https://www.econbiz.de/10011624191

Analysis of satisfiers and dissatisfiers in online hotel reviews on social media

Kim, Bona; Kim, Seongseop; Heo, Cindy Y. - In: International Journal of Contemporary Hospitality Management 28 (2016) 9, pp. 1915-1936

Purpose The purpose of this study is to analyze online hotel reviews produced by customers to identify and compare factors known as satisfiers and dissatisfiers based on Herzberg’s two-factor theory. This approach was applied to compare full-service and limited-service hotels, which can show...

Persistent link: https://www.econbiz.de/10014764102