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Search: subject:"Online review management"
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E-commerce
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online review management
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Online review management
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online reviews
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response time
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Coudounaris, Dafnis N.
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Fan, Ying
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Jeesha, Krishnan
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Nguyen, Kim A.
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International journal of services and operations management : IJSOM
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Journal of hospitality marketing & management
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Tourism management perspectives : TMP
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ECONIS (ZBW)
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Webcare salience and consumer engagement : the moderating effects of webcare valence, conversational human voice and response time
Purani, Keyoor
;
Jeesha, Krishnan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 363-384
Persistent link: https://www.econbiz.de/10014281017
Saved in:
2
A comparative study of
online
review
management
in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
3
The mechanism of
online
review
management
: a qualitative study
Nguyen, Kim A.
;
Coudounaris, Dafnis N.
- In:
Tourism management perspectives : TMP
16
(
2015
),
pp. 163-175
Persistent link: https://www.econbiz.de/10011415043
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