Chan, Catherine Y. P.; Chin, Kwai Sang; Chan, Candace K.; … - In: International Journal of Quality Innovation 5 (2019) 1, pp. 1-21
methodology to understand the passengers' needs when they situate in the train cars of urban rail, using the East Rail Line (ERL … needs demanded by the everyday ordinary passengers of the rail line. In addition to this, the members of the study team … reflected that the deployment process has greatly helped them on acquiring a thorough understanding of the passengers' needs …