An analysis of passengers' ride needs of urban rail transit services: Application of quality function deployment
Year of publication: |
2019
|
---|---|
Authors: | Chan, Catherine Y. P. ; Chin, Kwai Sang ; Chan, Candace K. ; Tsui, Kwok-Leung |
Published in: |
International Journal of Quality Innovation. - Heidelberg : Springer, ISSN 2363-7021. - Vol. 5.2019, 1, p. 1-21
|
Publisher: |
Heidelberg : Springer |
Subject: | Quality function deployment | Voice of the customer | Passengers' needs | Train ride | Urban rail transit services |
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