Search Results - subject:"Perception gap"

A longitudinal examination of the impact of quality perception gap on brand performance in the US automotive industry

Akdeniz, M. Billur; Calantone, Roger J. - In: Marketing letters : a journal of research in marketing 28 (2017) 1, pp. 43-57

Persistent link: https://www.econbiz.de/10011653723

Design structure matrix modeling of a supply chain management system using biperspective group decision

Son, Samuel; Kim, Junhong; Ahn, Jaemyung - In: IEEE transactions on engineering management : EM 64 (2017) 2, pp. 220-233

Persistent link: https://www.econbiz.de/10011675845

Inhibitors and enablers of GAS usage : testing the dual factor theory

Henderson, David L.; Bradford, Marianne; Kotb, Amr - In: The journal of information systems : JIS ; a semiannual … 30 (2016) 3, pp. 135-155

Persistent link: https://www.econbiz.de/10011608897

To know or not to know? : looking at payoffs signals selfish behavior, but it does not actually mean so

Capraro, Valerio; Kuilder, Jotte - In: Journal of behavioral and experimental economics 65 (2016), pp. 79-84

Persistent link: https://www.econbiz.de/10011640510

Denn sie tun nicht, was sie wissen : eine Studie zu ökologischem Bewusstsein und Handeln

Entzian, Annett - 2015

Persistent link: https://www.econbiz.de/10011720271

A model of the perception gap between different actors

Kanno, Taro; Furuta, Kazuo; Chou, Tsai-hsuan - In: International journal of quality and service sciences 5 (2013) 4, pp. 382-394

Persistent link: https://www.econbiz.de/10010228600

A model of the perception gap between different actors

Kanno, Taro; Furuta, Kazuo; Chou, Tsai-Hsuan - In: International Journal of Quality and Service Sciences 5 (2013) 4, pp. 382-394

Purpose – The purpose of this article is to propose a model that describes and categorizes the perception gap between … expectation, a model of the perception gap between different actors is deductively constructed along with the formulation of model … of the perception gap between different actors. A model-based method could describe and identify the different types of …

Persistent link: https://www.econbiz.de/10014802743

Satisfaction management in retail financial services: an analysis of gap in perceived quality

Shil, Nikhil Chandra; Das, Bhagaban - In: International Journal of Financial Services Management 5 (2012) 3, pp. 256-271

Research on service quality receives considerable attention due to the difficulties in defining and measuring it. Quality leading to satisfaction is often perceived as an outcome of customers' perceptions and expectations, and research has shown that high service quality contributes...

Persistent link: https://www.econbiz.de/10010668752