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Self-recovery after self-service technology failures : do motivations and self-efficacy matter?
Chiu, Yen-Ting Helena
;
Dung Minh Nguyen
;
Hofer, Katharina
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1195-1212
Persistent link: https://www.econbiz.de/10014484077
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