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Search: subject:"Service encounters"
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Service quality
62
Dienstleistungsqualität
56
Customer satisfaction
55
Customer service
51
Kundenservice
51
Kundenzufriedenheit
51
Service encounters
47
Consumer behaviour
46
Konsumentenverhalten
46
service encounters
23
Beziehungsmarketing
22
Relationship marketing
22
Dienstleistungssektor
17
Service industry
17
Emotion
12
Dienstleistung
10
Services
10
Intercultural service encounters
9
Cross-cultural management
8
Interkulturelles Management
8
Einzelhandel
6
Retail trade
6
Satisfaction
6
Hospital
5
Krankenhaus
5
Service management
5
Arbeitsverhalten
4
Bank
4
Beschwerdemanagement
4
Complaint management
4
Cultural identity
4
Customer experience
4
Dienstleistungsmanagement
4
Emotions
4
Frontline employees
4
Gastgewerbe
4
Hospitality industry
4
Kulturelle Identität
4
Language
4
Personal cultural orientations
4
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Undetermined
74
Free
13
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Article
103
Book / Working Paper
2
Other
2
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Article in journal
75
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75
research-article
18
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English
100
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7
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Sharma, Piyush
8
Söderlund, Magnus
8
Kim, Namwoon
4
Oikarinen, Eeva-Liisa
4
Gustafsson, Anders
3
Mattila, Anna S.
3
Miao, Li
3
Aksoy, Lerzan
2
Alexiadou, Chrysi
2
Almanza, Barbara
2
Anaya, Gerardo Joel
2
Andronikidis, Andreas
2
Bellou, Victoria
2
Buoye, Alexander
2
Caruelle, Delphine
2
Chiew, Tung Moi
2
Daskou, Sofia
2
Dasu, Sriram
2
De Zanet, Fabrice
2
Delcourt, Cécile
2
Foster, Carley
2
Furrer, Olivier
2
Gaur, Sanjaya Singh
2
Gremler, Dwayne D.
2
Gruber, Thorsten
2
Gummerus, Johanna
2
Herjanto, Halimin
2
Kleinaltenkamp, Michael
2
Konstas, Despina D.
2
Lariviere, Bart
2
Leo, Cheryl
2
Leonardo (Don) A.N. Dioko, Prof
2
Lervik-Olsen, Line
2
Liljander, Veronica
2
Lipkin, Michaela
2
Martin, Charles L.
2
Mathies, Christine
2
Mattsson, Jan
2
Resnick, Sheilagh
2
Russell-Bennett, Rebekah
2
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HAL
1
Published in...
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Journal of retailing and consumer services
8
Journal of Services Marketing
6
Journal of business research : JBR
6
Journal of service management
6
The journal of services marketing
6
Journal of Service Management
5
International journal of hospitality management
3
Journal of service research
3
Worldwide Hospitality and Tourism Themes
3
Journal of Service Theory and Practice
2
Journal of consumer marketing
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Technology mediated service encounters
2
The international review of retail, distribution and consumer research
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Baltic journal of management : BJM
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Consumer Behavior in Tourism and Hospitality
1
European review of service economics and management
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International Journal of Economics and Business Research
1
International Journal of Quality & Reliability Management
1
International Journal of Quality and Service Sciences
1
International Journal of Retail & Distribution Management
1
International Journal of Services, Economics and Management
1
International journal of applied business and economic research
1
International journal of consumer studies
1
International journal of economics and business research
1
International journal of organizational analysis
1
International journal of quality & reliability management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
1
International marketing review
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of Business Research
1
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ECONIS (ZBW)
78
Other ZBW resources
20
RePEc
7
BASE
2
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1
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107
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1
Service agent driven co-created caring in chat-based customer
service
encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
3
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
4
Happy to see you : the positive effects of in-store
service
encounters
on the satisfaction of older consumers
Berg, Hanna
;
Liljedal, Karina T.
;
Söderlund, Magnus
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Saved in:
5
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
6
It takes two to tango : a multidisciplinary bibliometric review across six decades of dyadic service encounter research
Walker, David D.
;
Kim, Su Kyung
;
Van Jaarsveld, Danielle
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 970-994
Persistent link: https://www.econbiz.de/10014456521
Saved in:
7
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
8
Impulsive buying in buyer-seller
service
encounters
Ali, Fayaz
;
Tauni, Muhammad Zubair
;
Butt, Asad Hassan
; …
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014576031
Saved in:
9
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
Saved in:
10
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
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