Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Christina S. Simmers, Rebecca Rast, Allen D. Schaefer and Diana L. Haytko
| Year of publication: |
2022
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|---|---|
| Authors: | Simmers, Christina S. ; Rast, Rebecca ; Schaefer, Allen D. ; Haytko, Diana L. |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 43.2022, 2, p. 226-239
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| Subject: | ATM | attribution theory | bank teller | human service encounters | independent/interdependent cultures | Mobile banking | motivational orientation | online banking | self-construal | technical service encounters | China | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | USA | United States | Vergleich | Comparison | Bankgeschäft | Banking services | Bank |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2021.1987615 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013178036