//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
21,629
Dienstleistungsqualität
20,712
Customer satisfaction
6,452
Kundenzufriedenheit
6,220
Consumer behaviour
4,362
Konsumentenverhalten
4,311
Relationship marketing
3,924
Beziehungsmarketing
3,902
Qualitätsmanagement
2,551
Quality management
2,524
Wirtschaftsprüfung
2,471
Financial audit
2,469
Krankenhaus
1,803
Hospital
1,801
Health care
1,569
Gesundheitsversorgung
1,535
USA
1,377
United States
1,368
Gesundheitswesen
1,246
Health care system
1,230
Product quality
1,207
Produktqualität
1,195
service quality
1,189
Customer service
1,173
Kundenservice
1,116
Theorie
1,097
Theory
1,097
Dienstleistungssektor
1,042
Service industry
1,040
Deutschland
921
Germany
914
Beschwerdemanagement
802
Complaint management
802
Hotel industry
796
Hotellerie
794
Schule
720
School
719
E-commerce
703
Electronic Commerce
698
Online retailing
695
more ...
less ...
Online availability
All
Undetermined
8,664
Free
5,227
Type of publication
All
Article
16,637
Book / Working Paper
5,837
Journal
14
Other
8
Type of publication (narrower categories)
All
Article in journal
14,062
Aufsatz in Zeitschrift
14,062
Graue Literatur
1,625
Non-commercial literature
1,625
Working Paper
1,365
Arbeitspapier
1,346
Aufsatz im Buch
1,069
Book section
1,069
research-article
737
Hochschulschrift
518
Thesis
411
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Article
119
Aufsatzsammlung
102
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
case-report
46
conceptual-paper
38
review-article
33
review
23
viewpoint
22
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
more ...
less ...
Language
All
English
20,536
German
1,350
Undetermined
525
French
34
Spanish
22
Italian
10
Russian
10
Lithuanian
8
Swedish
6
Polish
5
Finnish
4
Danish
3
Dutch
3
Indonesian
2
Czech
1
Hungarian
1
Portuguese
1
Romanian
1
Vietnamese
1
more ...
less ...
Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
50
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Shahin, Arash
32
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Sharma, Piyush
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Wong, IpKin Anthony
21
Zhang, Min
21
Akroush, Mamoun N.
20
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Benkenstein, Martin
19
Gil Saura, Irene
19
Marimon, Frederic
19
Michas, Paul N.
19
more ...
less ...
Institution
All
National Bureau of Economic Research
177
OECD
38
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
29
International Monetary Fund (IMF)
27
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Economics Research, World Bank Group
5
HAL
5
OECD / International Transport Forum
5
Siauliai University
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
ToKnowPress
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
CESifo
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
more ...
less ...
Published in...
All
International journal of hospitality management
409
Journal of retailing and consumer services
334
The service industries journal
295
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Journal of Services Marketing
142
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
116
International journal of productivity and quality management : IJPQM
113
International journal of quality and service sciences
111
Service business
108
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
Total quality management & business excellence
96
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Journal of health economics
75
International Journal of Quality & Reliability Management
71
International Journal of Bank Marketing
70
Managerial auditing journal
67
International journal of auditing : IJA
66
more ...
less ...
Source
All
ECONIS (ZBW)
20,798
Other ZBW resources
942
RePEc
537
EconStor
147
BASE
71
ArchiDok
1
Showing
21,341
-
21,350
of
22,496
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21341
Ausbildungsqualität bei Bankkaufleuten : aus der Sicht von Auszubildenden und Ausbildern
Kienzler, Gaby
;
Winz, Christiane
-
2002
Persistent link: https://www.econbiz.de/10001632784
Saved in:
21342
From measurement to management : the influence of it on service operations
Bielowski, Alexander
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001781960
Saved in:
21343
The relationship between nonaudit services and perceived auditor independence : views of nonprofessional investors and auditors
Jenkins, J. Gregory
;
Krawczyk, Katherine
- In:
Journal of business and economic perspectives
28
(
2002
)
2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10001782426
Saved in:
21344
Volatility in school test scores : implications for test-based accountability systems
Kane, Thomas J.
;
Staiger, Douglas
- In:
Brookings papers on education policy
(
2002
),
pp. 235-283
Persistent link: https://www.econbiz.de/10001784277
Saved in:
21345
Die Messung der Patientenzufriedenheit
Bauer, Hans H.
;
Keller, Thomas
;
Hahn, Olaf
-
2002
Persistent link: https://www.econbiz.de/10001762961
Saved in:
21346
Essays on market structure, competition and consumer behavior
Dick, Astrid A.
-
2002
Persistent link: https://www.econbiz.de/10001742585
Saved in:
21347
Quality of government services and the civic duty to pay taxes in the Czech and Slovak Republics, and other transition countries
Hanousek, Jan
;
Palda, K. Filip
-
2002
Persistent link: https://www.econbiz.de/10001742761
Saved in:
21348
Racial variation in quality of care among medicare+choice enrollees
Virning, Beth A.
;
Lurie, Nicole
;
Huang, Zhen
;
Musgrave, …
- In:
Health affairs : at the intersection of health, health …
21
(
2002
)
6
,
pp. 224-230
Persistent link: https://www.econbiz.de/10001743696
Saved in:
21349
The customer-centric digital department : e service in government
Bollettino, Jeffrey O.
- In:
E-Service : new directions in theory and practice
,
(pp. 262-285)
.
2002
Persistent link: https://www.econbiz.de/10001813101
Saved in:
21350
Improving health care quality from the view of adaptive systems
Harte, Helen
- In:
The interaction of complexity and management
,
(pp. 183-187)
.
2002
Persistent link: https://www.econbiz.de/10001841377
Saved in:
First
Prev
2131
2132
2133
2134
2135
2136
2137
2138
2139
2140
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->