Search Results - subject:"Service quality improvement"

Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method

Swarnakar, Vikas; Bagherian, Anthony; Singh, A. R. - In: The TQM journal : the international review of … 35 (2023) 3, pp. 630-653

Persistent link: https://www.econbiz.de/10014321282

Voice of the customer as a tool for service quality analysis in public transport

Jach, Paula; Antony, Jiju; Thomson, Scott Paul; Cudney, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 448-475

Persistent link: https://www.econbiz.de/10013338046

Consumers oriented investments in transit service quality improvements : the best bang for your buck

Eldeeb, Gamal; Mohamed, Moataz - In: Research in transportation economics 94 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013396438

A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement

Tsafarakis, Stelios; Kokotas, Theodosios; Pantouvakis, … - In: Journal of air transport management 68 (2018), pp. 61-75

Persistent link: https://www.econbiz.de/10011845851

Monitoring and Improving Greek Banking Services Using Bayesian Networks: an Analysis of Mystery Shopping Data

Tarantola, Claudia; Vicard, Paola; Ntzoufras, Ioannis - 2012

Mystery shopping is a well known marketing technique used by companies and marketing analysts to measure quality of service, and gather information about products and services. In this article, we analyse data from mystery shopping surveys via Bayesian networks in order to examine and evaluate...

Persistent link: https://www.econbiz.de/10010335249

Monitoring and Improving Greek Banking Services Using Bayesian Networks: an Analysis of Mystery Shopping Data

Tarantola, Claudia; Vicard, Paola; Ntzoufras, Ioannis - 2012

Persistent link: https://www.econbiz.de/10010343836

Monitoring and Improving Greek Banking Services Using Bayesian Networks: an Analysis of Mystery Shopping Data

Tarantola, Claudia; Vicard, Paola; Ntzoufras, Ioannis - Dipartimento di Scienze Economiche e Aziendali, … - 2012

Persistent link: https://www.econbiz.de/10009651065

Assessing pet industry in Korea using service quality improvement gap model

Song, Hae-Geun; Lim, Sung-Uk - In: International journal of technology, policy and … 15 (2015) 1, pp. 2-20

Persistent link: https://www.econbiz.de/10011419237

A framework for service quality improvement in multi-stage processes

Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174

Persistent link: https://www.econbiz.de/10011380057

Tourism service quality improvement ; "the early bird catches the worm"

Lin, Shu-ping; Yang, Chenlung; Ho, Thao-minh - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 793-810

Persistent link: https://www.econbiz.de/10011388414