Fleischmann, Moritz; Agatz, Agatz, N.A.H.; Campbell, A.; … - Erasmus Research Institute of Management (ERIM), … - 2008
Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure … satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which … results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip …