Antonucci, Laura; Crocetta, Corrado; Francesco d’Ovidio; … - In: Quality & Quantity: International Journal of Methodology 48 (2014) 1, pp. 337-345
To analyse the level of passenger satisfaction of a public local transport service, after an explorative factorial analysis, a Structural Equation Model was adopted. The main goal of this paper is to verify how much some service characteristics could influence the perceived quality of the...