In this paper, we examine the role that hotels play in the urban economies of central business districts (CBDs). To illustrate this, we explore the biography of the Sydney Hilton, an iconic modernist building which opened in 1975 and was recently totally refurbished and rebranded. We argue that...

Privatisation reforms have been embraced by different nations and implemented in various industry sectors since the 1980?s. Airports have been privatised with airport operators taking a more commercial positioning into account whilst catering for individual stakeholders. It is claimed that...

Since the early 1980s there has been a growing interest globally in service quality, driven by the supposition that high service quality will lead to more satisfied customers. Satisfied customers will remain loyal and spread positive word-of-mouth advertising, and therefore improving service...

The airport business is more competitive with substantial increased returns and performance. If we think of the airport as an organisation initially designed to deliver value for key stakeholders and their customers, the privatisation of an airport generates a radical change in the overall...

The aim of this research is to understand the socio-economic development of a metropolitan region in Sydney through an analysis of regional innovative activity. South West Sydney, a major growth region within Sydney, includes the Local Government Areas (LGAs) of Liverpool, Campbelltown, Camden...

Hotel management is characterised by a fast pace, diversity of tasks and people, with a specific focus on service quality delivery. (Eddystone & Nebel 1991). Major contributors in the effort to provide quality service to hotel customers are the managers and supervisors of hotels. These middle...

This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers throughout the Sydney region. It researches the sources of information and ideas that firms utilise to sustain their competitive position...

The viability of ethnic market targeting can be increased through high provider retention by customers. Concepts of loyalty and switching are explored and applied to a study of the Portuguese community in Sydney, Australia. Considering three classes of products, the aims are to examine...