Gettler-Summa, Mireille; Walsh, Isabelle - Université Paris-Dauphine (Paris IX) - 2010
This article proposes a users’ typology grounded in the users’ needs and motivation. We apply cluster analysis, a … order to limit possible bias and maximize the stability and reproducibility of the resulting IT-users’ typology. Through … this validation-oriented design, the proposed typology is inferred from our quantitative results which confirm and refine a …