Thi Minh Ngoc Luu; Nguyen Phuong Mai; Thi Huong Dang; … - In: Contemporary economics 16 (2022) 4, pp. 424-442
loyal customers in a variety of industries. However, little research on IM was conducted in the telecommunication industry … satisfaction in the Vietnamese telecommunication industry, one of the fastest-growing industries in recent years. We developed a … a sample of 362 employees working in the Vietnamese telecommunication industry through an online questionnaire survey …