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Search: subject:"Verbraucherzufriedenheit"
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Subject
All
Customer satisfaction
13,824
Kundenzufriedenheit
13,824
Dienstleistungsqualität
6,259
Service quality
6,259
Consumer behaviour
5,542
Konsumentenverhalten
5,542
Beziehungsmarketing
5,520
Relationship marketing
5,513
Satisfaction
1,081
Arbeitszufriedenheit
1,030
Online retailing
1,021
Online-Handel
1,021
Job satisfaction
1,020
Customer service
1,003
Kundenservice
1,001
Qualitätsmanagement
927
customer satisfaction
887
Holiday behaviour
880
Urlaubsverhalten
880
Quality management
876
Electronic Commerce
823
Emotion
801
E-commerce
800
Beschwerdemanagement
782
Complaint management
781
Verbraucherzufriedenheit
727
Confidence
719
Vertrauen
719
Einzelhandel
686
Markenimage
671
Brand image
670
Retail trade
668
Tourismus
658
Hotel industry
654
Hotellerie
654
Tourism
653
Brand management
649
Markenführung
649
satisfaction
634
Viral marketing
602
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Online availability
All
Undetermined
5,695
Free
2,384
Type of publication
All
Article
11,529
Book / Working Paper
2,833
Journal
11
Type of publication (narrower categories)
All
Article in journal
10,708
Aufsatz in Zeitschrift
10,708
Aufsatz im Buch
799
Book section
799
Hochschulschrift
383
Graue Literatur
342
Non-commercial literature
342
Thesis
258
Arbeitspapier
231
Working Paper
231
Case study
122
Fallstudie
122
Conference paper
105
Konferenzbeitrag
105
Collection of articles of several authors
101
Sammelwerk
101
Dissertation u.a. Prüfungsschriften
79
Aufsatzsammlung
63
Ratgeber
29
Konferenzschrift
28
Guidebook
25
Bibliografie enthalten
20
Bibliography included
20
Collection of articles written by one author
20
Sammlung
20
Conference proceedings
12
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
Umfrage
7
Bibliografie
6
Interview
6
Bibliographie
5
Statistik
4
Elektronischer Datenträger
3
Systematic review
3
Übersichtsarbeit
3
Amtsdruckschrift
2
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English
13,107
German
1,207
Undetermined
53
French
6
Italian
5
Polish
2
Czech
1
Danish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Wong, IpKin Anthony
29
Usman, Osly
28
Aksoy, Lerzan
27
Huber, Frank
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Bruhn, Manfred
21
Jang, Soocheong
21
Keiningham, Timothy
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Matzler, Kurt
20
Shahin, Arash
20
Sharma, Piyush
20
Gustafsson, Anders
19
Lee, Choong-Ki
19
Töpfer, Armin
19
Stauss, Bernd
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
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Institution
All
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Nomos Verlagsgesellschaft
5
Erasmus Research Institute of Management
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Munich Business School
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Advanced Institute of Management Research <London>
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
American Society for Quality
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bundesagentur für Arbeit
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
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Source
All
ECONIS (ZBW)
14,025
USB Cologne (EcoSocSci)
312
USB Cologne (business full texts)
32
BASE
2
EconStor
1
RePEc
1
Showing
14,131
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14,140
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14131
Kundenverständnis über die Kundenzufriedenheit hinaus : der Ansatz des strategic customer review (SCR)
Homburg, Christian
;
Werner, Harald
-
1999
Persistent link: https://www.econbiz.de/10004020134
Saved in:
14132
Kundenzufriedenheit in Technologiezentren
Meyer, Jörn-Axel
;
Imberg, Alan
-
1999
Persistent link: https://www.econbiz.de/10004198557
Saved in:
14133
Management der Kundenzufriedenheit
Dreger, Wolfgang
-
1999
Persistent link: https://www.econbiz.de/10004205787
Saved in:
14134
Kundenzufriedenheit und Arbeitszufriedenheit bei Dienstleistungen : Operationalisierung und Erklärung der Beziehungen am Beispiel des Handels
Schwetje, Thomas
-
1999
Persistent link: https://www.econbiz.de/10004554907
Saved in:
14135
Kundenmonitoring im Produkt- und Servicemanagement
Henrichsmeier, Stefan
;
Fischer, Jürgen
-
1999
Persistent link: https://www.econbiz.de/10004558070
Saved in:
14136
Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
contributor
);
Bauer, Ewald
(
contributor
)
-
1999
-
2., erw. und überarb. Aufl.
Persistent link: https://www.econbiz.de/10004558221
Saved in:
14137
Ausgangspunkte eines systemorientierten Managements der Kundenzufriedenheit am Beispiel von Direktbanken
Körnert, Jan
-
1999
Persistent link: https://www.econbiz.de/10004563792
Saved in:
14138
Free, perfect, and now : connecting to the three insatiable customer demands ; a CEO's true story
Rodin, Robert
-
1999
Persistent link: https://www.econbiz.de/10004567214
Saved in:
14139
The Saturn difference : creating customer loyalty in your company
Lenz, Vicki
-
1999
Persistent link: https://www.econbiz.de/10004263807
Saved in:
14140
Determinanten der Leserzufriedenheit bei Zeitschriften : eine theoretische und empirische Untersuchung am Beispiel des Stadtmagazins Meier
Bauer, Hans H.
;
Leach, Mark
;
Pimpl, Roland
-
1999
Persistent link: https://www.econbiz.de/10004457825
Saved in:
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