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Search: subject:"Verbraucherzufriedenheit"
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Subject
All
Customer satisfaction
13,783
Kundenzufriedenheit
13,783
Dienstleistungsqualität
6,234
Service quality
6,234
Consumer behaviour
5,516
Konsumentenverhalten
5,516
Beziehungsmarketing
5,498
Relationship marketing
5,491
Satisfaction
1,079
Arbeitszufriedenheit
1,021
Online retailing
1,017
Online-Handel
1,017
Job satisfaction
1,011
Customer service
999
Kundenservice
997
Qualitätsmanagement
927
customer satisfaction
883
Holiday behaviour
877
Urlaubsverhalten
877
Quality management
876
Electronic Commerce
822
Emotion
800
E-commerce
799
Beschwerdemanagement
778
Complaint management
777
Verbraucherzufriedenheit
727
Confidence
713
Vertrauen
713
Einzelhandel
684
Markenimage
666
Retail trade
666
Brand image
665
Tourismus
657
Tourism
652
Hotel industry
649
Hotellerie
649
Brand management
648
Markenführung
648
satisfaction
632
Viral marketing
599
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Online availability
All
Undetermined
5,664
Free
2,376
Type of publication
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Article
11,488
Book / Working Paper
2,833
Journal
11
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Article in journal
10,669
Aufsatz in Zeitschrift
10,669
Aufsatz im Buch
798
Book section
798
Hochschulschrift
383
Graue Literatur
342
Non-commercial literature
342
Thesis
258
Arbeitspapier
231
Working Paper
231
Case study
122
Fallstudie
122
Conference paper
106
Konferenzbeitrag
106
Collection of articles of several authors
101
Sammelwerk
101
Dissertation u.a. Prüfungsschriften
79
Aufsatzsammlung
63
Ratgeber
29
Konferenzschrift
28
Guidebook
25
Bibliografie enthalten
20
Bibliography included
20
Collection of articles written by one author
20
Sammlung
20
Conference proceedings
12
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
Umfrage
7
Bibliografie
6
Interview
6
Bibliographie
5
Statistik
4
Elektronischer Datenträger
3
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3
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3
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2
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English
13,066
German
1,207
Undetermined
53
French
6
Italian
5
Polish
2
Czech
1
Danish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Huber, Frank
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Bruhn, Manfred
21
Jang, Soocheong
21
Keiningham, Timothy
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Matzler, Kurt
20
Shahin, Arash
20
Sharma, Piyush
20
Gustafsson, Anders
19
Lee, Choong-Ki
19
Töpfer, Armin
19
Stauss, Bernd
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
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Institution
All
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Nomos Verlagsgesellschaft
5
Erasmus Research Institute of Management
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Munich Business School
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Advanced Institute of Management Research <London>
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
American Society for Quality
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bundesagentur für Arbeit
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
361
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of retailing
54
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
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Source
All
ECONIS (ZBW)
13,984
USB Cologne (EcoSocSci)
312
USB Cologne (business full texts)
32
BASE
2
EconStor
1
RePEc
1
Showing
761
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761
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
762
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
763
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
764
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
765
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
766
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
767
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
768
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
769
Destination marketing and domestic tourist satisfaction : the intervening effect of customer-based destination brand equity
Matiza, Tafadzwa
;
Slabbert, Elmarie
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 302-331
Persistent link: https://www.econbiz.de/10014447616
Saved in:
770
Examining the determinants of mobile banking app continuance intention in India : an extension of the is success model
Saibaba, S.
- In:
Journal of internet commerce
23
(
2024
)
1
,
pp. 50-89
Persistent link: https://www.econbiz.de/10014447659
Saved in:
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