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Search: subject:"Voice of customer"
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Quality management
8
Qualitätsmanagement
8
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
6
Relationship marketing
6
Voice of customer
5
voice of customer
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
QFD
4
Customer integration
3
Kundenintegration
3
New product development
3
Produktentwicklung
3
Six Sigma
3
VOC
3
quality function deployment
3
VoC
2
labor market demand
2
vocational training outcomes
2
AHP approach
1
AHP-Verfahren
1
Acceptance
1
Affinity diagram
1
Air passenger transport
1
Air transport
1
Airline
1
Airline service expectation
1
Analytic hierarchy process (AHP)
1
Automotive industry
1
Basic computer application training programme
1
Benefit perception
1
Berufsbildung
1
Business process management
1
CDPD
1
Cost of Quality (CoQ)
1
Critical data elements
1
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7
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3
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Article
16
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14
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14
Article
1
Conference paper
1
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1
case-report
1
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English
16
Author
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Hamza, Riyadh Mohammed Ali
2
Acquaro, Matteo
1
Adhyapak, Ritesh
1
Antony, Jiju
1
Baader, Galina
1
Baby, Abin
1
Barravecchia, Federico
1
Bhatnagar, Ashutosh
1
Böhm, Markus
1
Can, Gülin Feryal
1
Choi, Jaewoong
1
Coh, Byoung-Youl
1
Cudney, Elizabeth
1
Franceschini, Fiorenzo
1
Gandhi, Surjit Kumar
1
Geramian, Arash
1
Granese, Bob
1
Gray, Donald
1
Gupta, Ravikant
1
Harwinder Singh
1
Heien, Christopher H
1
Homfeldt, Felix
1
Jagdeep Singh
1
Joyce, Harold Ian
1
Jugulum, Rajesh
1
Kanango, Jaydip
1
Kashyap, Vikas
1
Khanna, Vandana Tandon
1
Knigge, Marlene
1
Kohl, Christopher
1
Koppuravuri, Sobhan
1
Krcmar, Helmut
1
Kurtulmuşoğlu, Feride Bahar
1
Lee, Jae-Min
1
Masoudi, Ali
1
Mastrogiacomo, Luca
1
Minaei, Behzad
1
Mulay, Rahul
1
Oh, Seunghyun
1
Paryani, Kioumars
1
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Published in...
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International journal of quality & reliability management
3
Indian journal of economics & business : IJEB
1
International Journal of Lean Six Sigma
1
International journal of automotive technology and management : IJATM
1
International journal of management concepts and philosophy : IJMCP
1
International journal of productivity and quality management : IJPQM
1
Journal of Industrial Engineering and Management (JIEM)
1
Journal of air transport management
1
Journal of business economics : JBE
1
Journal of digital banking
1
Journal of industrial engineering and management : JIEM
1
Journal of the Operational Research Society
1
South Asian journal of management : SAJM
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
14
EconStor
1
Other ZBW resources
1
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date (oldest first)
1
Digital
voice-of-customer
processing by topic modelling algorithms : insights to validate empirical results
Barravecchia, Federico
;
Mastrogiacomo, Luca
; …
- In:
International journal of quality & reliability management
39
(
2022
)
6
,
pp. 1453-1470
Persistent link: https://www.econbiz.de/10013397830
Saved in:
2
Designing a short-term training course curriculum using the quality function deployment (QFD)
Kanango, Jaydip
;
Bhatnagar, Ashutosh
;
Gupta, Ravikant
; …
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2247-2277
Persistent link: https://www.econbiz.de/10014429668
Saved in:
3
Identification of time-evolving product opportunities via social media mining
Choi, Jaewoong
;
Oh, Seunghyun
;
Yoon, Janghyeok
;
Lee, Jae-Min
- In:
Technological forecasting & social change : an …
156
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012514489
Saved in:
4
Enhanced FMEA : an integrative approach of fuzzy logic-based FMEA and collective process capability analysis
Geramian, Arash
;
Shahin, Arash
;
Minaei, Behzad
;
Antony, Jiju
- In:
Journal of the Operational Research Society
71
(
2020
)
5
,
pp. 800-812
Persistent link: https://www.econbiz.de/10012216781
Saved in:
5
Reduction in call handling time in transportation service industry using lean Six Sigma DMAIC methodology
Adhyapak, Ritesh
;
Baby, Abin
;
Koppuravuri, Sobhan
- In:
International journal of productivity and quality …
27
(
2019
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10012140251
Saved in:
6
Incorporating the "valued opinion of internal and external customer (VOICE)" for product quality improvement
Sharma, Jitendra Kumar
- In:
Indian journal of economics & business : IJEB
17
(
2018
)
2
,
pp. 393-400
Persistent link: https://www.econbiz.de/10012650171
Saved in:
7
Application of quality function deployment for the design and development of a lathe machine
Jagdeep Singh
;
Harwinder Singh
;
Gandhi, Surjit Kumar
- In:
International journal of management concepts and …
11
(
2018
)
3
,
pp. 239-269
Persistent link: https://www.econbiz.de/10011961127
Saved in:
8
Anticipating acceptance of emerging technologies using twitter : the case of self-driving cars
Kohl, Christopher
;
Knigge, Marlene
;
Baader, Galina
; …
- In:
Journal of business economics : JBE
88
(
2018
)
5
,
pp. 617-642
Persistent link: https://www.econbiz.de/10011888567
Saved in:
9
A study on the relationship between the
voice
of
customer
with the cost of quality in processes of professional higher education institutions
Mulay, Rahul
;
Khanna, Vandana Tandon
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 55-72
Persistent link: https://www.econbiz.de/10011888096
Saved in:
10
Customer engagement : transforming the business in the age of the client
Acquaro, Matteo
- In:
Journal of digital banking
2
(
2017/2018
)
2
,
pp. 156-162
Persistent link: https://www.econbiz.de/10011774621
Saved in:
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