Stremersch, Stefan; Camacho, Camacho, N.M.A.; de Jong, … - Erasmus Research Institute of Management (ERIM), … - 2014
Customers often receive expert advice related to their health, finances, taxes or legal procedures, to name just a few. A noble stance taken by some is that experts should empower customers to make their own decisions. In this article, we distinguish informational from decisional empowerment and...