Keshtzari, Maryam; Norman, Bryan A. - In: Journal of industrial engineering and management : JIEM 15 (2022) 3, pp. 455-469
Purpose: Providing timely access is an important measure of patient satisfaction in specialty care clinics such as … patients in cancer clinics. This research is motivated by a cancer center in Texas that seeks to improve its clinical ….Originality/value: Although the literature in outpatient scheduling and capacity planning is rich, new patient access in oncology clinics has …