Alyahya, Mansour Abdullah; Mohamed, Elsayed; Akamavi, … - In: Journal of Open Innovation: Technology, Market, and … 6 (2020) 4, pp. 1-29
Despite the important role of cognitive capital as a facet of social capital, there is little empirical work examining … the causal effect of cognitive capital dimensions on sustaining customer satisfaction. Thus, there is a need to … survey results indicate that cognitive capital dimensions have direct and indirect relationships with sustained customer …