Can cognitive capital sustain customer satisfaction? The mediating effects of employee self-efficacy
Year of publication: |
2020
|
---|---|
Authors: | Alyahya, Mansour Abdullah ; Mohamed, Elsayed ; Akamavi, Raphaël ; Elshaer, Ibrahim A. ; Azzaz, Alaa M. S. |
Published in: |
Journal of Open Innovation: Technology, Market, and Complexity. - Basel : MDPI, ISSN 2199-8531. - Vol. 6.2020, 4, p. 1-29
|
Publisher: |
Basel : MDPI |
Subject: | cognitive capital | employee self-efficacy | shared goals | shared norms | shared values | sustained customer satisfaction |
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