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Search: subject:"complaint process"
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Action complaint responses
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Aksoy, Müjde
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European Journal of Marketing
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Managing risk and decision making in times of economic distress : Part A
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Consumer complaints and complaint management in the tourism sector
Aksoy, Müjde
;
Yılmaz, Özer
- In:
Managing risk and decision making in times of economic …
,
(pp. 95-111)
.
2022
Persistent link: https://www.econbiz.de/10013271808
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A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic
Tronvoll, Bård
- In:
European Journal of Marketing
46
(
2012
)
1/2
,
pp. 284-305
study represents a thorough conceptual examination of the
complaint
process
and proposes a dynamic model of customer …
Persistent link: https://www.econbiz.de/10014722807
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