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Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
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1
Customer
injustice
and service employees' customer-oriented citizenship behavior : a social exchange perspective
Lavelle, James J.
;
Rupp, Deborah E.
;
Herda, David N.
; …
- In:
Journal of organizational behavior : OB ; the …
44
(
2023
)
3
,
pp. 421-440
Persistent link: https://www.econbiz.de/10014280134
Saved in:
2
Mitigating burnout through organizational justice : customer support workers' experiences of
customer
injustice
and emotional labor
Kim, Heewon
;
Leach, Rebecca B.
- In:
Management communication quarterly : an international …
35
(
2021
)
4
,
pp. 497-517
Persistent link: https://www.econbiz.de/10012661959
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